THE MASTER TRAINER – Satish Kr. Bauddh

Why Choose Me?

As a corporate MASTER trainer, I bring a blend of practical experience, proven methodologies, and a genuine passion for learning and development. I am committed to understanding your organization’s unique needs and delivering tailored training solutions that achieve measurable results. My engaging facilitation style and focus on practical application ensure that participants not only gain knowledge but also develop the skills necessary to excel in their roles and contribute to your company’s success. I am flexible, adaptable, and dedicated to providing high-quality training experiences that leave a lasting impact. A highly motivated and experienced Independent Corporate Trainer with 20 years of proven success in designing, developing, and delivering impactful training programs across diverse industries. Adept at identifying training needs, creating engaging content, and facilitating interactive sessions that drive knowledge retention, skill development, and ultimately, improved organizational performance. Passionate about fostering a positive learning environment and empowering individuals to reach their full potential. Proven ability to adapt training methodologies to suit various learning styles and organizational cultures.

Professional Qualification: –

  • Pursuing Ph.D. in Management (Training & Development) from Monad University.
  • MBA from Indira Gandhi Open University, Delhi.
  • Post Graduate Diploma in Marketing Management, from IGNOU New Delhi.
  • Post Graduate Diploma in Management, from IGNOU New Delhi.
  • Diploma in Management, completed, from IGNOU, New Delhi.
  • Diploma in Training and Development form ISTD, New Delhi.

Current Profile:

  • Planning, designing, and facilitating training using a wide variety of training aids, motivational and implementation strategies. The modules depend on organizational requirements and are tailor-made to suit the client’s needs and are modified, developed, and delivered regularly on an ongoing basis after feedback, review, and research
  • Research educational resources on the internet and incorporate learning modality principles and individual instruction training, thus engaging employees and students in active learning.

I am proficient on the following Training Workshops:

Behavioral Training Workshop (Specially designed for Senior Management):

  1. Principles, Values, Perception and Paradigm & Paradigm Shift
  2. Motivational Theories
  3. Fish Theory
  4. Fish Bone Theory
  5. Johari Windows
  6. Learning Theories
  7. Sales Theories: Understanding the Buying Process, Understanding the Selling Process, Understanding Selling Myths, Understanding the Benefits of Sale and Understanding how to handle objections. I have done many Sales Training workshops for Channel Sales/Retail Sales/Direct Sales/E-Commerce.

Clients for whom I have conducted Training workshops are: BIG BRAIN Learning and Development Institute Pvt. Ltd., Hero Mindmine Institute Limited, Gurgaon, Orient Electric, Mahindra & Mahindra, Reliance Communication Limited, Tata Teleservices Limited, Somany Tiles, Motherson Group of Companies, Escorts Kubota, Faridabad, JCB Jaipur, Kedia Group, Rajasthan.

Soft Skills Training Workshops for all Level in Management:

 “Soft skills training is essential because we do not have it in our academic curricula. Therefore, corporate houses must take up the task of grooming employees who are the link between the company and the external world, so that they are able to present themselves better”.

  • Train the Trainer
  • Coaching and Mentoring
  • Communication Skills [ Written & Oral]
  • Selling Skills
  • Presentation Skills
  • Interview Skills
  • Competency Development
  • Problem Solving with Creativity
  • English – Written & Spoken [Neutral Accent]
  • Stress Management
  • Leadership Programs
  • Customer Relationship Management
  • Negotiation Skills
  • Personality Development Programs
  • Time management & Goal Setting
  • Interviews & Employability
  • Strong Work Ethic
  • Positive Attitude
  • Time Management Abilities
  • Problem-Solving Skills
  • Acting as a Team Player
  • Self-Confidence
  • Ability to Accept and Learn from Criticism
  • Flexibility/Adaptability

Clients for whom I have conducted Soft Skills Training Workshops are: BIG BRAIN Learning and Development Institute Pvt. Ltd., Hero Mindmine Institute Limited, Gurgaon, Alpha Lasertek Limited, Gr. Noida, Kedia Stride, Delhi, Sunderdeep Institute of Technology, Ghaziabad, Police Training Center, Moradabad, Nine Planet Infrastructure Pvt Limited, Bareilly –Real Estate Company, Aznara Apartment, Ghaziabad – Real Estate Company, SM University, Ghaziabad, ABES Institute, Ghaziabad, Ceasefire Industries Limited, Micromax Mobile, Delhi, Oppo Mobile, Gurgaon, Jindal Stainless Limited, Hisar, JCB, Jaipur, Govt. ITI Solon, Himanchal Pradesh, Hero MotoCorp, Dharuhera/Neemrana/Haridwar, Litchi, Ghaziabad, FlipKart, V the people consulting, Orient Electric, and Motherson Group of Companies.

I have done many Campuses to Corporate Worlshops, Competency Development Workshops, Interview Skills Workshops, Presentation Skills Workshop and Communication Skills Workshop for Many Institutes and colleges as ITI Solon, Himanchal Pradesh, SM University, Ghaziabad, ABES Institute, Ghaziabad, ITS Dental College, Muradnagar, JP Institute Meerut, Bharat Institute of Technology, Meerut and, Sunderdeep Institute of Technology, Ghaziabad.

Insurance (Life or General) did for Sales Professionals as well as Agents

Insurance training workshops are essential for ensuring that employees within the insurance industry are well-versed in the products, regulations, customer service skills, and ethical practices necessary for success. These workshops can cover a range of topics, from product knowledge to claims handling, compliance, and sales techniques.

Here are key areas that insurance training workshops typically focus on:

  1. Product Knowledge: Workshops designed to give participants a deep understanding of various insurance products, such as life, health, property, and casualty insurance. Employees learn how these products meet different customer needs, pricing models, and policy options.
  2. Claims Handling: Effective training helps agents and claim adjusters navigate the claims process, ensuring that claims are handled efficiently, legally, and ethically. Workshops often include scenario-based exercises and role-playing to practice claims evaluation, negotiation, and dispute resolution.
  3. Sales Skills & Customer Service: Training workshops often focus on improving sales techniques, from prospecting and closing deals to upselling and cross-selling. Workshops also emphasize the importance of empathy, communication, and relationship-building with clients.
  4. Regulatory Compliance & Ethical Practices: Insurance professionals must be familiar with industry regulations, including privacy laws, ethical guidelines, and financial standards. These workshops are designed to ensure that employees understand the legal and ethical aspects of insurance, helping to avoid penalties or legal issues.
  5. Soft Skills: Workshops may also cover communication, negotiation, conflict resolution, and leadership skills, all of which are critical to success in the insurance industry. For example, stress management and emotional intelligence are becoming more common topics as customer interactions become more complex.

Clients for whom I have conducted Insurance Training Workshops are: HDFC Life, Sahara Life Insurance, Shriram Life Insurance and SMC Insurance & many corporate AGENTS of various life and general insurance companies.

That is why I find:

Learning is a never-ending process. Everyday new things are learnt through Seminars, Books, Experience, Friends, Internet, Media, and many other means. BUT the question is how many of us really put that learning into practice to check its worthiness. There are various reasons for this. Many of us are either fully engaged with work or we are occupied with some personal stuff.

One more important reason is that we forget what we learnt in just 2-3 days. Hence, when we want to implement the learning, we do not know what to implement as you have already forgot the material.

BUT the fact is, we cannot compromise on learning. We must take time some-how to work on the learning; otherwise, we are giving no value for the TIME we spent on learning new things.

As rightly said, TIME is PRECIOUS, so also LEARNING.

To overcome this problem, I tried to give a new look to the training process. My training process is designed giving importance to TIME and to Individual’s work & personal life. All the training programs I conduct are clubbed with learning by doing, experiential & Fun. This way you learn the contents of workshop easily and not forget them.                                                                                    

Training Methodology

Pre Training Training Period Post-Training
A pre-training questionnaire to be handed over to the participants 10 days in advance.  

Pre-training questionnaire to be discussed.

 

Actual Training to be commenced.

 

  

Feedback Collection towards the end of the program.

 

Implementation of the program Learning’s to be analyzed after 2 months.

 

 

Additional Expertise on:

Safety Training Workshop:

Safety Pays for Everyone

“Safety and health have a tremendous value to it. …You are not hurting the person on the job. When that person gets hurt, you must replace him with somebody that might not be as well trained …your production or your quality might suffer. You are not having the expense of workers comp and medical bills associated with that. It is certainly a better working environment if people are not afraid of what they are doing.

Why should you put the effort into improving workplace safety and health?

Work-related injuries, illnesses and deaths are costly to everyone. Work injuries and illnesses can affect every aspect of life for workers and their families. A safe and healthy work environment pays, in more ways than one. There is no way to know the value of the quality of life lost to injuries and illnesses. These are only financial costs.

Workers’ injuries or illnesses can cause:

  • Loss of life,
  • Pain and suffering,
  • Loss of income and financial well-being,
  • Stress on relationships,
  • Loss of job or career,
  • Health-care costs beyond w1hat are covered by insurance.
  • Workers may also suffer from low self-esteem, loss of independence, mental health problems, other medical problems, and damaged relationships.

We train over the following:

  • Establish an active workplace safety and health safety committee.
  • Health and safety Hazards
  • Why Eye and Face Protection is Important?
  • Why Respiratory Protection is Important?
  • Why Head Protection is Important?
  • Why Hand Protection is Important?
  • Why foot, leg and body protection are important?
  • Why hearing protection is important?
  • Always use PPE in the Factory/Plant Premise
  • What all are the PPEs and how these are effective to provide safety environment.
  • Make daily safety inspections part of some workers’ jobs.
  • Keep workers informed about safety inspections, injury and illness statistics, and other safety-related issues.
  • Give everyone a meaningful activity that supports safety.
  • Make sure workers help review and improve the program.
  • Hold workers accountable
  • Include safety and health responsibilities in job descriptions. Make following safe work practices part of performance evaluation.
  • Set safety goals and hold everyone accountable.
  • Discipline employees who behave in ways that could harm themselves or other.
  • Establish a clear system for reporting hazards, injuries, illnesses and close calls.
  • Recognize workers who contribute to keeping the workplace safe and healthy.

Fire Safety Training Workshop:

Evacuation

The most important aspect of fire safety training is putting together a practical. Evacuation Plan so that everyone on the premises knows exactly what to do in an emergency and can get out safely. This session covers:

  • The key elements of an Evacuation Plan.
  • Understanding the roles and responsibilities of the members of the Fire Safety Team
  • Understanding the role of the individual in the face of a fire emergency.
  • Appointment of the Fire Safety Team

First Aid

The aim of first aid is to provide initial, immediate measures to treat a victim and ease his or her discomfort until professional medical staff take over. This session covers:

  • First aid treatment for different types of burns
  • First aid for smoke inhalation
  • What to do when a colleague goes into shock or has a heart attack.
  • Training employees to administer CPR or Cardiopulmonary resuscitation

The Fire Drill

This session involves practical application of everything employees have trained for in the previous sessions.

  • A real Fire Drill is conducted at the premises
  • The Evacuation and Fire Fighting Plan is put into action
  • Our trainers then complete an analysis of the entire Fire Drill and use the feedback to help improve response times and ensure that in the event of a real emergency, the employees are better prepared.

Last Company Experience:

My last assignment was with Reliance Communication Limited as Circle Training Lead (Training Manager) since Jan’08 to Nov’13 Taking Care of UPW and Uttranchal, based at Meerut. My core training competencies were – 1. Training & Development 2. And Training Management.

Training & Development

  • TNA (Training Need Assessment), this is the technique to find the gap between the standard performance and the actual performance.
  • Utilization of different types of TNA tools: –
    • Meeting with the supervisors of the trainees for feedback about the trainees.
    • Meeting with the trainees personally to find the gap between the standard performance and the actual performance
    • Sometimes I do survey with the help of different questionnaires.
    • Effective utilization of LMS (Learning Management System) for TNA.
  • Content development and modification of modules.
  • Executing/conducting the training workshop.
  • After the training workshop is over, I tend to take feedback of the trainees about the whole workshop.
  • I tend to do post training evaluation with the help of different questionnaire as well as observation of the performance.

Training Management

  • Developing training calendar on 26th of every month for next month.
  • Managing training budget for venue rental, equipment rental, handouts, leaflets, stationary, and other training material.
  • Developing monthly training reports and the reports are based on the following: –
    1. No. of training sessions done.
    2. No. of modules covered.
    3. No. of trainees get trained.
    4. No. of training man days.
    5. Post training evaluation report.

I have designed modules on soft skills, customer services, tariffs & plans, processes & procedures and selling skills. Followings are the modules, I have developed: –

Soft Skills modules are about the following:

  1. Strong work ethic, 2. Positive attitude, 3. Good communication skills, 4. Time management skills, 5. Problem solving skills, 6. Acting as team player, 7. Self confidence, 8. Ability to accept and learn from criticism, 9. Flexibility/Adaptability and 10. Working well under pressure.

Customer Services modules are about the following:

  • Encourage Face-to-Face Dealings
  • Respond to Messages Promptly & Keep the Clients Informed
  • Be Friendly and Approachable
Ø  Have a Clearly-Defined Customer Service Policy
  • Attention to Detail
  • Anticipate Your Client’s Needs & Go Out of Your Way to Help Them Out
  • Honour Your Promises

Customer Relations: –

  • Helping customers by solving their problems and providing good services.
  • Training customers use their purchases.
  • Keeping customers up-to-date on new developments.
  • Settling complaints & queries of customers.
  • Establishing and maintaining good personal relations with customers.

Plans & Tariffs modules are about the following: –

  • Knowing benefits & features of the products and their applications.
  • Keeping up-to-date on merchandise style and price changes.
  • Keeping up-to-date on competing products.

Selling Skills modules are about the following: –

  • Understanding the Buying Process
  • Understanding the Selling Process
  • Understanding Selling Myths
  • Understanding the Benefits of Sale
  • Understanding how to handle objections

Last to last Company Experience: –

Worked with Tata Teleservices Limited. as Branded Retail Trainer taking care of entire UPW and UKD since June’06 to Jan’08                                                                                                        

Principle Accountabilities: –

  • Prepare training calendar for the respective teams.
  • Ensure execution of training (as per the training calendar) & post training certification.
  • Identify gaps in knowledge and conduct refreshers as corrective measure to improve productivity.
  • Conduct “On the Job Training” and field Audits.
  • Coordinate & implement on ground execution of “Project Leap.”
  • Knowing benefits & features of the products and their applications.
  • Keeping up-to-date on merchandise style and price changes.
  • Keeping up-to-date on competing products.

Customer Interfaces: –

  • Basic Product / Service – Mobile phone/FWP
  • Billing – Pay Mobile/FWP/Data Card 1x/HSD bills
  • Information – about bills, schemes, procedures etc
  • Activation / Deactivation – of Mobile/FWP
  • Complaints – of Bills/Wrong name, address/wrong bill amount
  • Infrastructure, Process, Stock, New Scheme, Tariffs, and many more.
  • Activation / Deactivation – of Mobile/Walky
  • Complaints – of Bills/Wrong name, address/wrong bill amount

Infrastructure, Process, Stock, New Scheme, Tariffs, and You.

Types of Training: – a) Sales Training b) Soft Skills Training c) Process Training & d) Product

Training.

Process Training: – In this type of training I’ was imparting training of several software which are

Being used in the Organization like CRM, TIPPS, POS, Dealer Portal, RTS,

RMS, Disha and BRS.

Product (Tariff) Training: – This includes all the Tariffs, VAS, and Add-ons for Post-Paid Mobile

As well as Walky. Tariffs for Pre-Paid Mobile as well as Walky.

Developing Single Sheeters for Pre-Paid as well as Post-Paid Tariffs.

Training on International Roaming, TUP and TYL. And Training on

All the Handsets, which are available with the organization.

Previous Company Experience: –

Worked with Alpha Laser Tek India Limited. as Sales Trainer taking care of entire Northern India since Mar’04 to May’06

Sales Training: –

A salesperson needs to be trained in a variety of skills to excel in their role. Here is a comprehensive list of key skills:

Core Sales Skills:

  1. Product Knowledge – In-depth understanding of the products/services being sold.
  2. Prospecting & Lead Generation – Identifying potential customers and generating leads.
  3. Cold Calling & Emailing – Effective outreach strategies to engage prospects.
  4. Sales Pitching – Crafting compelling presentations tailored to customer needs.
  5. Negotiation Skills – Handling objections and closing deals with win-win strategies.
  6. Closing Techniques – Using persuasive techniques to finalize sales.
  7. Upselling & Cross-Selling – Maximizing revenue from existing customers.

Communication & Interpersonal Skills:

  1. Active Listening – Understanding customer pain points and needs.
  2. Persuasive Communication – Convincing customers with clear and impactful messaging.
  3. Body Language & Non-Verbal Cues – Enhancing trust and rapport.
  4. Emotional Intelligence (EQ) – Managing emotions and building strong relationships.

Customer-Centric Skills:

  1. Customer Relationship Management (CRM) – Using CRM tools to track interactions and manage leads.
  2. Consultative Selling – Acting as an advisor rather than just a seller.
  3. Handling Objections – Addressing customer concerns effectively.
  4. Customer Retention & Loyalty Building – Maintaining long-term customer relationships.

Digital & Technical Sales Skills:

  1. Social Selling – Leveraging LinkedIn, Twitter, and other platforms for sales.
  2. Data Analytics in Sales – Using data insights for better decision-making.
  3. Sales Automation Tools – Utilizing CRM, email automation, and AI-driven tools.

Personal Development & Resilience:

  1. Time Management – Prioritizing tasks for maximum efficiency.
  2. Self-Motivation & Resilience – Staying positive despite rejections.
  3. Adaptability – Adjusting to changing customer behaviours and market trends.
  4. Confidence & Assertiveness – Handling challenging sales situations with ease.

First Company Experience: –

Worked in Amway India Enterprise as Executive-Sales Training (Distributor Relations) Since Dec’02 to Feb’04.

Sales Training

This sales training has been divided in the sessions 1. EPS & 2. EPP

EPS (Effective product Sales): – This session is of duration of 4 & 1/2 hours. Through this session we impart selling skills to the distributors like: 1. Benefits of product sales in our business 2. Understand the sales process 3. Sales communication 4. Sales maximization 5. Types of sales 6. Selling myths 7. Sales preparation & 8. Sales calling.

EPP (Effective product presentation): – This session is of duration of 3 & ½ hours. Through this session we support the sale of the distributors. We make them understand how to present a product in front of the customer, how to approach the customer effectively and we provide them some Behaviour skills, motivational skills, presentation skills, interpersonal skills, Communication skills and some other soft skills.

Product Training: –

  • Imparting Training on Products and soft skills to the distributors (all age group & the size of crowd handled varies between 30 to 5000).
  • Providing training related to benefits & features of the products. How to use the product

and how to convince other customer towards our product and how to present yourselves in front of the customers.

  • Through the product training we cover all the product categories (Home care, Personal care, Health care, Agro care and Cosmetics). We make them understand how to sell these products.

WTA (Welcome to Amway): –

Through this session we impart training to distributors related to Vision & Mission development\Amway Opportunity\Business Fundamentals.

Academic Qualifications: –

  • Master Degree in commerce from Ch. Charan Singh University, Meerut in year 2001 from M.M.H. Degree College Ghaziabad.
  • Bachelor Degree in commerce from Ch. Charan Singh University, Meerut in year 1999 from S.D. Degree College, Ghaziabad.
  • Intermediate in commerce from U.P. Board in year 1996 from S.D. Inter College, Ghaziabad.
  • High School in commerce from U.P. Board in year 1994 from S.D. Inter College, Ghaziabad.

 

Computer Knowledge: –

MS-word, Excel, Power Point and designing

Hobbies: –

  • Talking to people.
  • Singing, dancing and write poetry in Hindi.
  • Traveling